Casiny Privacy Policy in Australia

Casiny values your privacy and protects all personal data in full compliance with Australian standards. This privacy policy explains what information we collect, why we collect it, and how we use it. The Casiny team ensures secure, responsible, and transparent handling of all user data. Please read this policy to understand your rights and our responsibilities.

Organization

Casiny is operated by Dama N.V., a licensed online gaming company headquartered in Curaçao. We provide services to Australian users and follow strict data protection laws. All privacy-related concerns can be directed to:

Our team is committed to safeguarding every piece of information you share with us.

What Personal Data We Collect and Why

We only collect data necessary for account creation, gameplay, payments, and legal compliance. This helps us deliver better services and comply with Australian laws.

We collect the following data types:

• Full name, email, and date of birth.
• Device information and IP address.
• Payment methods and transaction history.
• Documents for KYC verification.
• Cookies, analytics, and technical performance data.

We use your data to:

• Verify your identity and prevent fraud.
• Deliver promotions, offers, and loyalty programs.
• Ensure responsible and safe gaming experiences.
• Improve site performance through analytics.

Comments

When users leave comments on Casiny, we collect the data shown in the comment form. We also record the IP address and browser data to detect spam. Approved comments remain visible on the site unless deleted by moderators or users.

Media Files

If you upload images to the site (e.g., ID for KYC), avoid embedded location data (EXIF GPS). Uploaded files are stored securely and used strictly for identity confirmation. We never display or share user media publicly.

Contact Forms

When using our contact form, we collect your name, email, and inquiry message. These are stored for up to 6 months to provide customer support. We do not use contact form data for advertising or third-party marketing.

Cookies

Casiny uses cookies to enhance your user experience, analyse traffic, and personalise content. Cookies help remember your login, session preferences, and bonus eligibility. You can manage cookie preferences via your browser settings at any time.

We use the following types of cookies:

• Essential cookies – for login, language, and session settings.
• Analytics cookies – to monitor site usage and improve features.
• Marketing cookies – for displaying relevant Casiny promotions.

You may opt out of analytics cookies through your browser or via third-party platforms like Google.

Web Analytics

Casiny uses third-party tools like Google Analytics and internal systems to collect anonymised traffic data. This helps us improve gameplay, fix bugs, and test new features.

• No personally identifiable information is shared with analytics providers.
• IP anonymisation is enabled where possible.
• Users can disable tracking using browser extensions or Do Not Track (DNT) settings.

Who We Share Your Data With

We only share user data with trusted partners and providers who support our operations. All third parties meet strict security standards and are GDPR/CCPA compliant.

We do not sell or rent your personal information under any circumstance.

How Long We Store Your Data

Casiny retains your data only for as long as necessary. Storage time varies based on data type and regulatory requirements.

Once no longer needed, data is securely deleted or anonymised.

What Rights You Have Over Your Data

You can request:

• A copy of your personal data.
• Correction or deletion of your data.
• Suspension of data processing.
• Export of your data in readable format.

To make a request, contact us at [email protected]. We process all data requests within 30 days.

Where Your Data Is Sent

Casiny.com may transfer your data outside Australia and the European Economic Area (EEA). These transfers only occur through trusted third-party services with adequate data protection safeguards.

All transfers are encrypted, audited, and in full alignment with Australian and GDPR standards.

Contact Information

For any privacy-related inquiries, requests, or complaints, contact Casiny’s Privacy Officer:

• Data Protection Officer (DPO): Michael Voss.
• Email: [email protected].
• Website: https://casiny.com.
• Registered Address: Dama N.V., Heelsumstraat 51, Curaçao.

We respond to all queries promptly, typically within 5 business days.

How We Protect Your Data

Casiny uses industry-grade security practices to keep your information safe:

• 256-bit SSL encryption across all site pages.
• Daily malware scans and firewalls.
• Role-based access controls for staff.
• Two-factor authentication for critical system access.

We also conduct regular security audits and staff training to ensure privacy compliance.

What Data Breach Procedures We Have in Place

In the event of a data breach, Casiny follows a strict protocol:

1. Internal investigation within 24 hours.
2. Notification to affected users within 72 hours.
3. Submission to regulatory authorities if required.
4. Technical fixes and preventive measures deployed immediately.

We also reward white-hat researchers via a private bug bounty initiative.

What Third Parties We Receive Data From

Casiny may receive limited user verification or payment confirmation data from:

• Payment gateways (e.g., Visa, MiFinity, Bitcoin).
• ID verification vendors (for KYC).
• Affiliate platforms (conversion events).

All data is used solely to fulfil legal obligations and improve user experience.

What Automated Decisions We Make Based on User Data

We use automated processes to:

• Detect suspicious activity (anti-fraud system).
• Segment players for tailored bonuses.
• Monitor responsible gambling behaviour.

These systems are regularly reviewed for fairness. Users may appeal any automated decision by contacting support.

Industry Regulatory Disclosure Requirements

Casiny complies with all applicable Australian laws, including:

• Interactive Gambling Act 2001 (AU).
• GDPR and ePrivacy Regulation (EU).
• AML/CTF (Anti-Money Laundering) obligations.
• Curaçao eGaming regulatory standards.

We update our privacy practices regularly to reflect changes in law.